Marketing is all about your client. It considers what they need, what they believe, feel and think. Everything we do must be considered from their perspective. How is your firm perceived? Is it known beyond your current clients? What you say about yourself and how you say it is the foundation to your reputation. More importantly, it either advances your business — whether you’re marketing legal, accounting, engineering, or recruitment services — or impedes it.
Marketing is your voice.
Good marketing tells prospects who you are and why you matter. Without it, you’re just another professional services firm (or lawyer, or accountant …), and you’ll be telling your story to one client at a time.
Done right, marketing messages are compelling and memorable. They work hard for you and ensure that prospective clients retain a powerful, effective concept of your firm even before they meet you.
Marketing listens to your clients. It contemplates whether adjustments are needed in order to retain the client. It recalibrates services to better align with the evolving needs and expectations of clients. And awareness of the ever-present competition helps to ensure we always pay attention, especially during times of change.